At Les Jettoises, we hope you will love your items as much as we love selecting them.
But if an item is not right for you, don’t worry: for online orders, you have a legal period to change your mind.
Return periods
You have 14 calendar days from the receipt of your order to inform us of your wish to return one or more items.
Once your return request has been communicated, you have 14 additional days to send the items in question back to us.
No justification is required to exercise your right of withdrawal. Return shipping costs are at your expense.
Return conditions
To be returned, items must:
- be unworn and unwashed;
- be in good condition and not have been damaged;
- be returned with their labels and any accessories;
- be carefully packaged in order to be protected during transport.
You may reuse the original packaging when possible, but it is not mandatory.
Items purchased on promotion or during sales can also be returned when they have been purchased online.
Refund
After receipt and verification of your return, we will proceed with the refund of the returned items.
Standard delivery charges paid when placing the order are also refunded. If you chose a delivery method more expensive than our standard delivery method, the extra cost is not refunded.
Return shipping costs remain the responsibility of the customer.
The refund is made using the same payment method as the one used for the order, unless agreed otherwise.
The refund may be deferred until receipt of the returned items or until you provide proof of their shipment.
Exchanges
We do not offer direct exchanges.
If you would like a different size, color, or item, you can return the item in question according to the conditions above and then place a new order.
Defective or non-conforming item
Did you receive an item that is defective or does not match your order?
Contact us at contact@lesjettoises.be indicating your order number and, if possible, attaching a photo of the issue. We will let you know how to proceed.
Products are covered by the legal guarantee of conformity in accordance with Belgian legislation. This guarantee concerns defects in conformity and is separate from the 14-day right of withdrawal.
Return shipping costs
The direct costs of returning are the customer's responsibility.
We recommend using a tracked shipment so that you can follow your parcel until it is received.
Returns are to be sent to:
Les Jettoises
598 Chaussée de Jette
1090 Jette - Brussels
Belgium
How to make a return?
1. Contact us
Send us an email at contact@lesjettoises.be with your order number and the items you wish to return.
2. Return your parcel
After informing us of your decision to withdraw, return the items to the address indicated above.
3. Refund
Upon receipt and verification of your return, we will process the refund according to the conditions mentioned above.
Questions?
The Les Jettoises team is here for you.
For any questions regarding a return or an order, write to us at contact@lesjettoises.be.