Last update: September 29, 2026.
Les Jettoises attaches great importance to the protection of your personal data.
This Privacy Policy explains what personal data we collect, why we use it, with whom it may be shared, and what your rights are.
Data controller
The controller responsible for processing your personal data is:
LJ Shop - Les Jettoises
Chaussée de Jette 598
1090 Jette - Brussels
Belgium
Company / VAT number: 1010.640.822
E-mail: contact@lesjettoises.be
What data do we collect?
Depending on how you use our site, we may collect, in particular:
When placing an order
- first and last name;
- billing and/or delivery address;
- e-mail address;
- phone number when necessary;
- information related to the order;
- information required for delivery and package tracking.
Payment data is processed securely by the payment service providers used on our site. Les Jettoises does not have access to your full bank card details.
When you contact us
We collect the information you choose to provide us with, including your name, your e-mail address, and the content of your message.
For the newsletter
If you subscribe to our newsletter, we collect your e-mail address and, if applicable, the information necessary to manage your subscription.
Our newsletter is managed via Mailchimp.
During your browsing
Certain technical data may be collected automatically, including your IP address, device type, browser used, operating system, and certain information related to your browsing.
Some of this information may be collected via cookies or similar technologies.
Why do we use your data?
We use your personal data primarily to:
- process and ship your orders;
- organize delivery with DPD;
- manage Click & Collect orders;
- process payments;
- manage returns, refunds, and any claims;
- respond to your requests;
- send you our newsletter once you have consented;
- ensure site security;
- prevent fraud and misuse;
- improve our site and services;
- comply with our legal obligations, particularly accounting and tax obligations.
On what legal bases do we use your data?
Depending on the processing involved, we may rely on:
- performance of a contract, particularly to process and deliver an order;
- a legal obligation, particularly for certain accounting and tax requirements;
- your consent, particularly for newsletter subscriptions or certain non-essential cookies;
- our legitimate interest, particularly to ensure site security, prevent fraud, and improve our services, provided that this interest respects your rights and freedoms.
Newsletter
If you subscribe to our newsletter, your e-mail address is processed via Mailchimp.
Newsletter subscription is based on your consent.
You can unsubscribe at any time by clicking the unsubscribe link in our e-mails or by contacting us.
Mailchimp may process certain data outside the European Economic Area. Protection mechanisms provided by applicable regulations are in place for these transfers.
With whom do we share your data?
Your data may be shared only when necessary for providing our services or complying with our obligations, particularly to:
- Shopify, which hosts and enables the operation of our online store;
- DPD, for the delivery of your orders;
- our payment service providers, particularly Stripe and/or the payment solutions used via Shopify;
- Mailchimp, when you are subscribed to our newsletter;
- our potential technical, accounting, or professional service providers when their intervention requires it;
- competent authorities when required by law.
We do not sell your personal data.
How long do we store your data?
We retain your data only for as long as necessary for the purposes for which it is processed, as well as for periods potentially required by law.
The retention period varies in particular depending on whether the data is related to an order, an accounting or tax obligation, a contact request, or your newsletter subscription.
Security
We implement appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, modification, or disclosure.
Your rights
In accordance with applicable data protection regulations, you have, among other rights, and under the conditions provided by law:
- the right to access your personal data;
- the right to rectification;
- the right to erasure;
- the right to restriction of processing;
- the right to data portability;
- the right to object to certain processing;
- the right to withdraw your consent when the processing is based on it.
To exercise your rights, you can contact us at: contact@lesjettoises.be
We may request proof of identity when necessary to protect your data.
You also have the right to lodge a complaint with the Data Protection Authority (DPA).
Cookies
Our site uses cookies and similar technologies to ensure its proper functioning and, where applicable, to remember certain preferences or analyze site usage.
Some cookies are strictly necessary for the site's operation and do not require consent when they are essential for the requested service.
Non-essential cookies, particularly certain audience measurement, personalization, or marketing cookies, are used in accordance with applicable rules and, where necessary, only after your consent.
Managing your preferences
Where applicable, you can accept or refuse non-essential cookies via our cookie banner.
You can also modify or withdraw your consent at any time via the cookie settings available on the site.
Refusing non-essential cookies does not prevent the use of the site's essential features.
Links to external sites
Our site may contain links to external sites or services.
Les Jettoises is not responsible for the privacy practices of these sites. We invite you to read their own privacy policies when using them.
Changes to this policy
We may update this Privacy Policy when necessary, particularly in the event of changes to our services, our tools, or applicable regulations.
The version published on this page is the current version.
Contact
For any questions regarding the protection of your personal data:
LJ Shop
Les Jettoises
Chaussée de Jette 598, 1090 Jette - Brussels, Belgium
contact@lesjettoises.be