Last update on September 29, 2026.
These General Terms and Conditions of Sale (hereinafter "GTCS") apply to all orders placed on the website www.lesjettoises.be, operated by LJ Shop, hereinafter referred to as "Les Jettoises".
Company Identity
LJ Shop - Les Jettoises
Chaussée de Jette 598
1090 Jette - Brussels
Belgium
Company number: 1010.640.822
E-mail: contact@lesjettoises.be
These GTCS govern the relationship between Les Jettoises and any person making a purchase on the website www.lesjettoises.be, hereinafter referred to as "the customer".
By placing an order on our site, the customer acknowledges having read these GTCS and accepting them.
Purpose
These GTCS define the rights and obligations of Les Jettoises and the customer in the context of the sale of products offered on the website www.lesjettoises.be.
They apply to all orders placed on our e-shop.
Products
Les Jettoises takes the greatest care in the presentation and description of its products.
The essential characteristics of the products are presented on their product page.
Photographs are presented for illustrative purposes. Slight differences in color may appear depending on the settings of the screen used.
Sizes, cuts, and materials may vary according to models and brands. The information available on each product page is provided to assist the customer in her choice.
Price
Prices are indicated in euros (€), inclusive of VAT (TVAC), excluding any delivery charges.
Delivery charges are indicated before final validation of the order.
Les Jettoises reserves the right to change its prices at any time. The price applied to the order is the one displayed at the time of its validation.
Any promotions and discounts are valid during the period indicated and according to the conditions specified on the site.
Items on sale or promotional items benefit from the same legal rights as other products, in particular regarding legal warranty and the right of withdrawal where applicable.
Ordering
To place an order, the customer selects the desired items, adds them to her basket, and follows the various steps indicated on the site.
Before final validation of the order, the customer can check and modify the information entered.
Validation of the order implies an obligation to pay.
The order is definitively recorded after validation of payment.
A confirmation e-mail is sent to the address provided by the customer during the order.
Les Jettoises reserves the right to exceptionally refuse or cancel an order in the event of a manifest problem, notably a technical error or a clearly erroneous price, an exceptional unavailability of a product, or a reasonable suspicion of fraud.
In this case, the customer is informed, and if payment has already been made, the amounts concerned are refunded.
Product Availability
Products are offered within the limits of available stocks.
In the event of exceptional unavailability of an item after order validation, Les Jettoises will inform the customer as soon as possible.
If the item cannot be delivered, the amount corresponding to this item will be refunded.
Payment
Payment is made at the time of ordering via the payment methods offered on the site.
The available payment methods may include:
- Bancontact;
- Visa;
- Mastercard;
- Apple Pay;
- Google Pay;
- Any other payment method offered by Shopify at the time of ordering.
Information regarding available payment methods is presented to the customer before order validation.
The order is prepared after confirmation of payment.
Delivery
Les Jettoises delivers only within Belgium.
Orders are shipped via DPD, either to a relay point or to a home address, at the customer's choice.
📦 DPD Delivery - Relay point
Indicative time: 4 to 5 working days
Delivery fee: €6.50
Free delivery from: €130 of purchase
🏠 DPD Delivery - To home
Indicative time: 4 to 5 working days
Delivery fee: €7.90
Free delivery from: €130 of purchase
Delivery times are given for information purposes and may vary depending on the carrier and circumstances related to delivery.
Once the order has been shipped, the customer receives a confirmation e-mail containing the tracking information for her parcel.
In case of a problem or delay regarding delivery, the customer can contact Les Jettoises at the address contact@lesjettoises.be so that we can take the necessary steps with the carrier.
Click & Collect
The customer can choose to pick up her order for free at our shop in Jette.
When ordering, simply select the "Click & Collect" option.
The customer receives an e-mail when her order is ready for pickup.
Pickup takes place at our shop:
Les Jettoises
598 Chaussée de Jette
1090 Jette - Brussels, Belgium
Pickup is possible during the shop's opening hours.
Right of withdrawal
In accordance with Belgian legislation, the consumer customer has a period of 14 calendar days to exercise her right of withdrawal regarding a purchase made online, without having to justify her decision.
The period begins on the day the customer, or a third party designated by her other than the carrier, takes physical possession of the goods.
To exercise her right of withdrawal, the customer must inform Les Jettoises of her decision to withdraw before the 14-day period expires.
The request can be sent by e-mail to contact@lesjettoises.be or by using the legal withdrawal form available on our site.
The customer may use the legal withdrawal form, but is not required to do so. A clear statement expressing her intention to withdraw is sufficient.
After informing Les Jettoises of her decision to withdraw, the customer has an additional 14 days to return the item.
Return conditions
The item must be returned in a condition that allows for the verification of its nature, characteristics, and proper functioning.
In particular, it must not have been worn or washed beyond what is necessary to try it on. The item must be returned with its original tag.
The customer must take care of the item and pack it in a sufficiently protective manner to prevent it from being damaged during transport.
We recommend reusing the original packaging when possible, but retaining it is not a condition for exercising the right of withdrawal.
The direct costs of returning are borne by the customer.
The customer is liable for any depreciation of the goods resulting from handling other than that necessary to establish their nature, characteristics, and proper functioning.
Refund
In the event of withdrawal exercised within the legal period, Les Jettoises refunds the purchase amount as well as standard delivery costs.
If the customer chose a more expensive delivery method than the standard delivery method offered, the additional costs linked to this choice are not refunded.
The costs linked to returning the item remain the responsibility of the customer.
The refund is made via the same payment method as the one used during the order, unless the customer expressly agrees to another means of refund.
Les Jettoises may wait until it has received the returned item or until it has received proof of its shipment before proceeding with the refund.
No voucher will be imposed on the customer as part of the exercise of her legal right of withdrawal.
Exchanges
We do not offer direct exchanges.
If the customer wishes to change size or model, she simply needs to return the item and place a new order for the desired item.
Legal Warranty
Products sold by Les Jettoises benefit from the legal warranty of conformity, in accordance with Belgian legislation.
This warranty does not cover damage resulting from improper use, an accident, normal wear and tear, or deterioration caused by the customer.
In case of a problem with an item, contact us at contact@lesjettoises.be by indicating your order number and describing the problem encountered. We will examine each request in accordance with the applicable legal conditions.
Complaints
For any question, complaint, or problem concerning an order, the customer can contact Les Jettoises at: contact@lesjettoises.be
We commit to seeking an amicable solution as quickly as possible.
Liability
Les Jettoises cannot be held liable for any delay or non-performance resulting from an event beyond its control and meeting the legal conditions of force majeure.
These conditions do not in any way limit the legal rights enjoyed by the consumer.
In the event of a problem related to delivery, the customer can contact Les Jettoises so that we can take the necessary steps with the carrier.
Intellectual Property
All elements present on the website www.lesjettoises.be, notably texts, photographs, logos, graphics, visuals, videos, and design elements, are protected by the applicable intellectual property rights.
Any unauthorized reproduction, adaptation, or use of these elements is prohibited.
Personal Data
The personal data provided during an order are processed in accordance with our Privacy Policy.
This data may notably be used to allow for the processing of orders, their delivery, payment management, and after-sales service.
For more information concerning the collection and processing of personal data, the customer can consult our Privacy Policy available on the site.
Governing Law and Dispute Resolution
These General Terms and Conditions of Sale are subject to Belgian law, without prejudice to mandatory provisions applicable to consumer protection.
In the event of a dispute, Les Jettoises and the customer will first endeavor to find an amicable solution.
Failing an amicable agreement, the dispute may be submitted to the competent courts in accordance with the applicable legal rules.
Contact
LJ Shop
Les Jettoises
Chaussée de Jette 598, 1090 Jette - Brussels, Belgium
contact@lesjettoises.be